Performance Management

California Department of Social Services SNAP Job Training and Employment Services

The California Department of Social Services (CDSS) operates a workforce development program for CalFresh recipients called SNAP Employment and Training (E&T). In California, counties run their own E&T programs, with funding provided by the state and federal governments. GPL helped expand and improve E&T programming in three ways. First, GPL helped the state explore new ways to use federal matching funds that can create a perpetual, sustainable funding stream with a one-time investment of state dollars. Second, GPL facilitated a data match of county E&T...

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Rhode Island Workforce Development

To address a skills gap among the workforce, the State of Rhode Island rolled out a $14 million workforce development program called Real Jobs Rhode Island to help ensure that demand for talented workers was met across growing industries. The GPL helped Rhode Island's Department of Labor and Training develop a rigorous strategy for data collection and performance management of its new job programs, streamline intake procedures by eliminating burdensome application processes, and pilot collaborative, high-frequency meetings with program...

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Connecticut Department of Children and Families Enhanced Service Coordination

Creating performance metrics, developing short- and long-term strategies for service allocation, and aligning the service array around the core needs of children and families served by the state

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Wichita, KS Ground Maintenance Contracts

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Wichita reform its solicitations for grounds maintenance and landscaping services to improve the quality of City parks while reducing costs.

Wichita aimed to improve the quality of the city’s parks while reducing costs. In 2015, grounds maintenance bid amounts were up 30 percent over the prior year, contractors were failing to meet parks inspectors’ quality standards, and Wichita City officials had received numerous complaints about the...

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Los Angeles Homeless Services Authority Performance Improvement

Between 2011 and 2017, homelessness in Los Angeles had increased 75% to an estimated 55,000. To combat this epidemic, voters in the region passed Measure H and Proposition HHH, which will provide $1.2 billion in bond revenue for new housing for the homeless and $355 million annually in sales tax revenue for homeless services such as diversion/prevention, interim housing...

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New York City Child Welfare

 

The Government Performance Lab (GPL) provided pro-bono technical assistance to help New York City’s Administration for Children’s Services better identify caregivers with substance use concerns in child welfare investigations and match them with appropriate support, in an effort to reduce the number of incidences of child abuse and neglect and improve caregiver health.

Texas Child Welfare Prevention Supports

 

Texas is seeking new ways to support families, elevate family preservation, and prevent abuse and neglect before it occurs. The GPL’s technical assistance aims to leverage data, family voice, and community input to help design, demonstrate, and spread upstream innovations that create greater access to services and offer supports before crises occur to families with complex needs.

 

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