Managers everywhere use performance dashboards as a way to visualize project data and easily track program capacity, efficiency, and outcomes. In government, we have worked with public agencies to develop and use performance dashboards to monitor and improve the performance of internal units and contracted service providers.
The GPL’s projects are helping to set national standards in state operational excellence and outcome-based contracting. Results for America (RFA) recently released their...
Earlier this month, GPL Director Jeff Liebman led a lively conversation about improving early childhood outcomes at a panel for Results for America’s Economic Mobility Summit in Washington, DC. The panel featured former GPL government partner Christian Soura (previously with South...
The GPL held our annual summer convening for 3 days in late June 2019, welcoming a cohort of new fellows and training both new and existing staff. Our summer training is designed to prepare our team members to be embedded in state and local governments, helping jurisdictions design, implement, and sustain engagements.
As the backbone of the Lab’s model for providing assistance to governments, our frontline team members advance key reforms, including carrying out rigorous data analysis, identifying high-impact areas for systems re-engineering, implementing pilot projects to...
Government agencies frequently ask us for advice about how to improve their social service delivery systems so that the clients they work with are identified, referred, and enrolled in the right services. In our work with dozens of state and local government agencies, we have found that governments struggle to connect clients with the services that can benefit them most. Often...
Alyssa Alvarado is the program director for Real Jobs Rhode Island, Rhode Island’s demand-driven workforce and economic development initiative. She spoke with the GPL about implementing active contract management to achieve better outcomes for both employers and clients.
This interview has been edited for clarity and brevity.
What is your vision for the Real Jobs Rhode Island program?
Alyssa Alvarado: Real Jobs Rhode Island is a program that aggregates industry demand and then uses...
Christian Denes is Director of Strategic Planning and Impact at the Chicago Department of Family and Support Services (DFSS), the City’s combined human and social services agency. He spoke with the GPL about his experience leading a department-wide change management initiative, including implementing results-driven contracting.
This interview has been edited for clarity and brevity.
How did you end up in government? In your current role at DFSS?
Jean Dean is the production manager for Northwest Woolen Mills, The Brickle Group, a textiles manufacturer. She spoke with the GPL about her work with Real Jobs, Rhode Island’s workforce development program.
This interview has been edited for clarity and brevity.
What are some of the main challenges that small- and medium-sized manufacturers face?
Jean Dean: When you’re dealing with manufacturing, we have staffing that has a lot of turnover because our production goes up and down. We deal a lot with...
Jennifer Birden is a program supervisor with the Connecticut Department of Children and Families (DCF) where she manages a workgroup of ~40 social workers providing services to children and families. She spoke with the GPL about the agency’s implementation of Enhanced Service Coordination (ESC), a suite of interventions aimed at improving social workers’ ability to match children and families involved with the agency with services.
This interview has been edited for clarity and brevity.
