GPL Blog

The City of Saint Paul seeks to reimagine emergency response with support from the GPL

Advancing a "community-first" approach to public safety

 

During the past year the U.S. saw a significant increase in racial justice activism, including a growing chorus of residents calling on governments to transform public safety systems. The City of Saint Paul, Minnesota has been engaged in this work since 2018, when it started increasing investments in “...

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GPL alumni share their paths to leadership during all-staff convening

The GPL team was excited to welcome back four alumni fellows at a recent all-staff virtual convening. In a keynote conversation, Robert Fisher (GPL Fellow 2017-19) shared his perspectives on public service, writing his own job description, and how the skills he gained from his time as a GPL fellow translate into his current work as Deputy Chief of Staff to Nashville Mayor John Cooper. Highlights from his comments are included below.

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GPL staff receive award from the New Hampshire Division of Children, Youth & Families for contributing to “radical transformation”

The GPL child welfare team in New Hampshire led by Assistant Director Jessica Lanney was recently recognized by the state’s Division for Children, Youth & Families (DCYF) for contributing to the transformation of the agency’s child well-being services and improving outcomes for Granite State residents.

The award, presented to Jess on March 30, 2021 at Granite State College in Concord,...

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Innovator Interview: Lisa Morrison Butler, Chicago Department of Family and Support Services

Lisa Morrison Butler was the Commissioner at the Chicago Department of Family and Support Services (DFSS), Chicago’s combined human and social services agency, from August 2015 – February 2021. She spoke with the GPL about her experience using Requests for Proposals (RFPs), results-driven contracting, and data-driven collaboration with nonprofit providers as core department strategies to drive better outcomes. 

This interview has been edited for clarity and brevity.

What problem were you facing that prompted you to reach...

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Five Elements to Include in Every Performance Dashboard

Managers everywhere use performance dashboards as a way to visualize project data and easily track program capacity, efficiency, and outcomes. In government, we have worked with public agencies to develop and use performance dashboards to monitor and improve the performance of internal units and contracted service providers. 

Most of the agencies we have worked...

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Building a new generation of government leaders: 2019 GPL summer training

The GPL held our annual summer convening for 3 days in late June 2019, welcoming a cohort of new fellows and training both new and existing staff. Our summer training is designed to prepare our team members to be embedded in state and local governments, helping jurisdictions design, implement, and sustain engagements.

As the backbone of the Lab’s model for providing assistance to governments, our frontline team members advance key reforms, including carrying out rigorous data analysis, identifying high-impact areas for systems re-engineering, implementing pilot projects to...

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Six powerful questions every government ought to ask to diagnose problems in social service referral systems

Government agencies frequently ask us for advice about how to improve their social service delivery systems so that the clients they work with are identified, referred, and enrolled in the right services. In our work with dozens of state and local government agencies, we have found that governments struggle to connect clients with the services that can benefit them most. Often...

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