Alternative 911 Emergency Response

Alternative 911 Emergency Response Implementation Cohort

Nationally, jurisdictions are testing new approaches to address resident service needs that reduce reliance on traditional law enforcement and medical 911 responses and create more equitable outcomes for communities of color and others disproportionately impacted by the criminal justice system. For these efforts to be successful, jurisdictions must invest in implementation efforts to sustain the impact of these innovative changes.

To support implementation, the Government Performance Lab (GPL) is offering twelve months of technical assistance to a select cohort of city or county jurisdictions piloting the dispatch of alternative 911 emergency response teams. The goal of the alternative 911 emergency response implementation cohort is to support jurisdictions seeking to improve outcomes for residents and communities by diverting 911 calls to unarmed trained professionals equipped to offer connection to supportive services such as mental and behavioral health, crisis, substance use, and other forms of support. GPL technical assistance will help jurisdictions advance implementation of an alternative 911 emergency response model tailored to local needs by providing individualized support on program rollout and facilitated learning between participating cohort members. The 2021 Implementation Cohort application has closed, but is available for reference here.

Read the Press Release 

Alternative 911 Emergency Response Community of Practice

The Alternative 911 Emergency Response Community of Practice is open to governments exploring, planning, and implementing alternative 911 emergency response teams. Designed exclusively for government practitioners, the Community of Practice will provide participants with practical tools and actionable insights emerging from the GPL’s Alternative 911 Emergency Response Implementation Cohort (see above). The Community of Practice will convene monthly, providing a space for participants to engage with government peers on topics such as:

  • Outcome tracking

  • Team training

  • Request for Proposal (RFP) design

  • Community outreach

  • Stakeholder collaboration

  • Identifying and leveragng new funding streams, including the American Recovery Plan Act (ARPA)

Join the Community of Practice

 

Who should sign up for the Community of Practice?

These calls will be relevant for leaders in state and local government charged with the design, implementation, or expansion of an alternative 911 emergency response team.

 

Jurisdictions that applied to the GPL’s Alternative 911 Emergency Response Implementation Cohort (see above) but were not invited to participate will automatically be invited to the Community of Practice and do not need to complete an additional registration. An email with next steps will be sent to all interested governments in September.

 

Additional interested governments should register here.

 

What can I expect during the Community of Practice?

These sessions are designed to support:

  • Sharing: Calls will feature presentations highlighting learnings from the five jurisdictions in GPL’s Alternative 911 Emergency Response Implementation Cohort.

  • Learning: Calls will also include discussion facilitated by GPL staff about common opportunities, challenges, and questions jurisdictions are facing in the relevant topic area.

  • Connection: Participating government leaders will make new connections and gain an expanded understanding of what their peers are working on.

Why a Community of Practice?

During the GPL’s conversations with government leaders about alternative 911 emergency response work, many expressed interest in understanding how their peers were approaching the implementation and expansion of alternative response teams. Based on this input, the GPL is launching a Community of Practice in September 2021 for governments pursuing local alternative 911 emergency response initiatives.