Diversity, Equity, and Inclusion

Creating more just and equitable social service systems, many of which are rooted in historic and systemic wrongs, requires solutions that center diversity, equity, and inclusion. The GPL is committed to increasing diversity, improving equity, and fostering inclusion (DEI) in our core work with governments, from the way we select projects to how we execute them. To learn more about how the GPL addresses DEI in our internal work, such as how we hire and train our staff, click here.

The GPL uses a set of tools and practices to help our staff and the governments we support integrate a DEI lens across all stages of service delivery improvement. This includes a focus on identifying and addressing disparities and disproportionalities in resource allocation, who receives services, and service outcomes.

The GPL’s DEI tools include: 

1. Surfacing opportunities to advance equity: Tools and resources to facilitate conversations about equity between government stakeholders and to surface opportunities to advance equity in government work. 

2. Incorporating client voice: Tools and resources for conducting qualitative surveys, interviews, and focus groups that ensure historically marginalized or vulnerable populations' views and lived experiences inform efforts to diagnose, analyze, and address problems. 

3. Conducting equity-focused data analysis: Tools and methods for disaggregating data by race, socioeconomic status, and other variables to identify disproportionalities and disparities in who receives services and who services are working for, followed by identifying strategies that governments can employ to reduce inequities uncovered by the analysis. This also includes selecting performance measurements to track progress toward improving outcomes for residents. 

“We are excited to work with the Harvard Kennedy School Government Performance Lab’s Homelessness Prevention & Rehousing Accelerator. Latino homelessness rose nearly 26% based on our 2022 point-in-time count. Gaining a better understanding of the reasons behind this increase and the specific barriers that Latinos face will allow us to create a more equitable system and bring us closer to solving homelessness in Los Angeles.”

- Dr. Va Lecia Adams Kellum, CEO, Los Angeles Homeless Services Authority

Project Highlights

The GPL applies DEI principles across all of its policy areas to support state and local governments in developing more just and equitable social service systems.

Los Angeles, CA: Addressing racial inequities in Latinx
homelessness

Many jurisdictions have identified racial disproportionality in their homeless populations and/or disparities in service access and outcomes, but don’t know where to start in addressing these inequities. With support from the GPL, the Los Angeles Homeless Services Authority is researching recent increases in Latinx homelessness and designing and testing service models to more equitably connect those in need to housing. The GPL’s support includes unpacking data and conducing qualitative research to understand the drivers of racial disproportionality and disparities in service delivery, and then translating those findings into action, such as changing outreach models and improving referral processes.

Saint Paul, MN: Developing safety indicators through community-based participatory research

Too often, government leaders make decisions about criminal justice and public safety without meaningfully involving the communities that are most impacted. The GPL is researching what public safety looks like for youths who have been impacted by violence and using those findings to develop measurable indicators of public safety for Saint Paul’s Office of Neighborhood Safety. As part of this work, the GPL and World Youth Connect, a youth-led community-based organization, conducted interviews and focus groups with 50 Saint Paul youth who have been highly impacted by violence, incorporating client voice into the development of the indicators. 

Alameda County, CA: Incorporating client feedback to improve re-entry supports

Governments often seek to engage client voices when developing services but do not know where to start in gathering their perspectives. Before procuring a new vendor for its re-entry services, the Alameda County Probation Department sought to gather client feedback to service quality. With support from the GPL, the department conducted interviews and focus groups with a subset of pretrial clients — those released from state custody and placed under county supervision — to gather their input on barriers to accessing re-entry services. Throughout this process, clients were compensated for their time, materials and interviews were offered in English and Spanish, and trauma-informed approaches were incorporated during interviews. As a result of insights that pretrial clients shared, the Alameda County Probation Department rewrote guidance in its RFPs better meet pretrial clients' needs.