When the procurement process is efficient, inviting, and inclusive, more firms and organizations will want to participate in contracting opportunities, resulting in greater competition. Positive relationships between vendors and governments during the course of a contract can lead to more collaboration and problem-solving while services are being delivered, which drives better outcomes. One effective tool for understanding vendor perspectives is a vendor survey. Surveys are relatively low-resource and easy-to-administer ways to gather feedback from a large number of vendors.
In this how-to guide, you will understand how hearing from both current and prospective vendors can provide valuable feedback on your procurement process, learn how to design and implement a vendor survey, and read about concrete examples and promising practices in survey implementation across different governments.