Active contract management (ACM) is a set of strategies that apply high-frequency use of data and purposeful management of interactions between departments or agencies and vendors to improve outcomes from contracted social services. ACM consists of frequent, data-informed meetings designed to produce actions that improve overall contract performance.
This video is an idealized ACM meeting in the fictional jurisdiction of Statelandia with all the components of a typical ACM meeting condensed into 25 minutes. Watch to learn how the key components of an ACM meeting fit together and to see how service providers (vendors) and purchasing or agency staff can work together to improve performance and deliver better results for residents.