State and local governments are responsible for contracting out many consequential products and services for residents – but historically, some communities have received disparate access to services and experienced disparities in outcomes which still persist today. To correct these disparities, it is essential that governments carefully consider how residents receive and access services during every step of the contracting process.
This three-part series explores equity opportunities at each stage of the contracting process in detail. Part 3 focuses on how to set up structures for more active contract or grant management and how to use data about the vendor’s performance and how services have been delivered to inform future contracts