Research & Insights - Harvard Kennedy School Government Performance Lab

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Translating Kin-First Commitments Into Practice: Management Strategies for Child Welfare Leaders

Grandparents Sitting On Sofa At Home Playing With Baby Granddaughter

Supporting Kin-First Care

Translating Kin-First Commitments Into Practice: Management Strategies for Child Welfare Leaders

Investing in the Homelessness Response Workforce: Training in Data-Centric Approaches as a Workforce Support

Homelessness response workforce leaders participate in a workshop around a table.

Investing in the Homeless Response Workforce

Investing in the Homelessness Response Workforce: Training in Data-Centric Approaches as a Workforce Support

Innovations in 911 Response: Lessons from Durham’s Community Safety Department

Community health responder passing out supplies in a residential area during a heatwave.

Strengthening Alternative 911 Emergency Response

Innovations in 911 Response: Lessons from Durham’s Community Safety Department

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Hiring & Supporting Alternative Responders

Strengthening Alternative 911 Emergency Response

Hiring & Supporting Alternative Responders

Developing Clear Triage and Dispatch Processes for Alternative Response Programs

Two women sitting on laptops wearing radios and shirts that say 'HEART'.

Strengthening Alternative 911 Emergency Response

Developing Clear Triage and Dispatch Processes for Alternative Response Programs

Leveraging Data to Strengthen Alternative Response Programs

Woman pointing to a computer with a spreadsheet while speaking to a man.

Strengthening Alternative 911 Emergency Response

GPL Highlights Evidence-Based Approaches to Community Crisis Response at North Carolina Summit

Embedding Behavioral Health Professionals in 911 Call Centers: Approaches to Alternative Response Workforce

911 call operator seated at desk wearing a headpiece to take calls and looking at computer screen

Strengthening Alternative 911 Emergency Response

Embedding Behavioral Health Professionals in 911 Call Centers: Approaches to Alternative Response Workforce

Insights from the Field: How Jurisdictions are Approaching Alternative Emergency Response Implementation

Strengthening Alternative 911 Emergency Response

Insights from the Field: How Jurisdictions are Approaching Alternative Emergency Response Implementation

Alternative Emergency Response Program Development Checklist

Strengthening Alternative 911 Emergency Response

Alternative Emergency Response Program Development Checklist

Essential Metrics for Alternative Emergency Response Programs

Stock image of a cartoon person reviewing large graphs of data.

Strengthening Alternative 911 Emergency Response

Essential Metrics for Alternative Emergency Response Programs

Launching Alternative 911 Emergency Response in the San Gabriel Valley

Aerial view of a suburban neighborhood with a grid-like pattern of streets and houses, surrounded by green spaces and a school campus in the foreground. The background features a mountain range under a clear blue sky, with a long road cutting through the cityscape.

Strengthening Alternative 911 Emergency Response

Launching Alternative 911 Emergency Response in the San Gabriel Valley

Driving Government Performance: Strengthening Alternative Emergency Response through Executive Education

Participant at the GPL's Alternative 911 Emergency Response Executive Education program speaking to the classroom.

Strengthening Alternative 911 Emergency Response

Driving Government Performance: Strengthening Alternative Emergency Response through Executive Education

A “Health-First” Approach to Behavioral Health Crises in Washington, D.C.

Dana Brooks, Senior Program Manager for D.C.’s Community Response Team; Gloria Gong, Executive Director of the Government Performance Lab; and Dr. Richard Bebout, Chief of Crisis Services at the D.C. Department of Behavioral Health, at a recent panel hosted by Blue Meridian Partners.

Strengthening Alternative 911 Emergency Response

A “Health-First” Approach to Behavioral Health Crises in Washington, D.C.

Scaling Alternative 911 Emergency Response Programs: Actionable Insights from Four Experts in the Field

Strengthening Alternative 911 Emergency Response

Scaling Alternative 911 Emergency Response Programs: Actionable Insights from Four Experts in the Field

Selecting 911 Calls for Alternative Emergency Response

Stock image of a 911 operator looking at computer screens.

Strengthening Alternative 911 Emergency Response

Featured

Translating Kin-First Commitments Into Practice: Management Strategies for Child Welfare Leaders

Investing in the Homelessness Response Workforce: Training in Data-Centric Approaches as a Workforce Support

Innovations in 911 Response: Lessons from Durham’s Community Safety Department

All Research & Insights

Hiring & Supporting Alternative Responders

Developing Clear Triage and Dispatch Processes for Alternative Response Programs

Leveraging Data to Strengthen Alternative Response Programs

Establishing an Alternative Response Program in Your City

Innovations in 911 Response: Lessons from Durham’s Community Safety Department

GPL Highlights Evidence-Based Approaches to Community Crisis Response at North Carolina Summit

Embedding Behavioral Health Professionals in 911 Call Centers: Approaches to Alternative Response Workforce

Insights from the Field: How Jurisdictions are Approaching Alternative Emergency Response Implementation

Alternative Emergency Response Program Development Checklist

Essential Metrics for Alternative Emergency Response Programs

Launching Alternative 911 Emergency Response in the San Gabriel Valley

Driving Government Performance: Strengthening Alternative Emergency Response through Executive Education

A “Health-First” Approach to Behavioral Health Crises in Washington, D.C.

Scaling Alternative 911 Emergency Response Programs: Actionable Insights from Four Experts in the Field

Selecting 911 Calls for Alternative Emergency Response