How can government ensure that services are designed to work for the people who need them most?
The GPL helps governments improve the design and delivery of their social service systems so they can offer the right services to the right people when they need them.
We help governments prioritize individuals and families most in need of services — not just the ones who walk through the door — and then connect them to quality services faster.
By relying on quantitative and qualitative data, such as engagement rates and community feedback, governments can identify pain points that lead individuals and families to disengage, including dropped handoffs, long wait times, or mis-matched services.
The following six questions provide a good starting point for governments that want to address these challenges and ensure they are designing systems that accurately and efficiently meet the needs of their communities.
For more detail on this approach, see our blog post: Six powerful questions every government ought to ask to diagnose problems in social service referral systems.
Explore the GPL’s other strategic capabilities:
The GPL supported the DCF SunCoast Region as they worked to improve referral, engagement, and treatment practices, including implementing a new system for tracking referrals and monitoring caregiver engagement in treatment.
Read the Publication
The GPL helped the Connecticut Department of Children and Families implement Enhanced Service Coordination (ESC), a suite of interventions aimed at improving social workers’ ability to match children and families involved with the agency with services.
Read the Interview
Preventing Child Welfare Contact
