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Chicago, IL Homelessness Services Performance Improvement

 

Chicago’s Department of Family and Support Services (DFSS) has been working to improve performance outcomes achieved by the shelter system, including addressing low exit rates into permanent housing, long lengths of homelessness, and a rising unsheltered population. To assist these efforts, the GPL:

  1. Assessed the current shelter system through site visits and analysis of historical performance data, and
  2. Executed $19 million in results-driven RFPs for the...
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HKS Magazine: Performance Specialists - The GPL Is on a Mission to Make Government Work Better

September 28, 2018

The GPL was profiled in the Harvard Kennedy School alumni magazine. The piece describes how the GPL grew from a small team pioneering Pay for Success to an organization of 45 undertaking projects to improve core government operations. Read the complete feature here, and download the PDF...

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California Criminal Justice Pay for Success Grant Competition

In 2014, California passed a bill authorizing the Board of State and Community Corrections (BSCC) to grant $5 million dollars to up to three counties to launch outcomes-driven recidivism reduction projects. With pro-bono technical assistance from the GPL, BSCC designed and implemented a competitive process to select county projects that would reduce recidivism while shaping a new model for how local governments deliver programming - focusing on tracking and using data effectively, reducing traditional siloes within...

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Rhode Island TANF Work Supports

Improving workforce participation and employment outcomes for TANF employment programs through more integrated service array and active contract management

Rhode Island Workforce Development

To address a skills gap among the workforce, the State of Rhode Island rolled out a $14 million workforce development program called Real Jobs Rhode Island to help ensure that demand for talented workers was met across growing industries. The GPL helped Rhode Island's Department of Labor and Training develop a rigorous strategy for data collection and performance management of its new job programs, streamline intake procedures by eliminating burdensome application processes, and pilot collaborative, high-frequency meetings with program...

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Boston, MA Vendor Diversity

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Boston improve its vendor diversity by contracting with more Minority- and Women-owned Business Enterprises (MWBEs).

Boston aimed to increase the racial and gender diversity of its vendors. The city established concrete vendor diversity goals and, with pro-bono technical assistance from the GPL, created a performance tracking system to monitor progress, streamline procurement practices to improve accessibility and transparency, and...

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Charleston, SC Waste Collection Services

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Charleston increase price flexibility for the City's waste collection contracts, and ultimately, improve service delivery.

In Charleston, the city provides a mix of in-house and contracted waste collection services and seeks to ensure that seeks to ensure that all neighborhoods – regardless of service provider - receive safe, high-quality, and timely waste pick-up. With key contracts for waste collection services set to expire, the GPL...

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Saint Paul, MN Street Construction

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Saint Paul expand the pool of vendors that bid on street reconstruction contracts and improve vendor management during construction.

The City of Saint Paul faced several key challenges with their street reconstruction contracts. Vendor competition was low, and projects ran past agreed-upon budgets and timelines. With pro bono technical assistance from the GPL, the city conducted a vendor survey and implemented pre-bid meetings to...

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Seattle, WA Homeless Service Contracts

Although the number of people experiencing homelessness in Seattle has risen over the past few years in part due to structural factors such as housing affordability and inadequate mental healthcare, the city’s increased spending on homeless services has had a limited impact on the problem. The city of Seattle held a conglomeration of contracts with service providers, but it renewed almost any contract that complied with requirements and rarely evaluated the effectiveness of the services themselves. The GPL worked with Seattle’s Human Services Department (HSD) to...

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Connecticut Family Stability Pay for Success

In 2013, over 50 percent of the 36,000 cases investigated by Connecticut’s Department of Children and Families (DCF) had an indication of parental substance use. DCF hoped to support these recovering parents by matching them to recovery and support services while limiting removals of their children, so the agency worked with the GPL to launch the Family Stability Pay for Success project. This project identified a crucial gap in services for families with children aged 3-6 and expanded these services to support 500 additional families in need. The GPL also worked with DCF to...

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Denver Permanent Supportive Housing Pay for Success

Denver sought to provide individuals experiencing homelessness with permanent alternatives to costly emergency services such as hospitals and shelters. As part of the Permanent Supportive Housing Pay for Success initiative, the GPL helped Denver identify the most costly chronically homeless individuals who were also involved with the criminal justice system as candidates for supportive housing. With its project partners, the City is building 160 new units and using 90 existing units to house these individuals and testing the results with a five-year randomized control trial....

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Massachusetts Pathways to Economic Advancement Pay for Success

While Massachusetts has some of the highest educational performance in the country, the state continues to face challenges in supporting the employment and career success of English language learners and those who have not achieved high school credentials. With pro bono technical assistance from the GPL, Massachusetts launched a project to provide vocationally-oriented adult basic education and English for Speakers of Other Languages (ESOL) services to approximately 2,000 adults over the course of three years. The program is expected to improve earnings and education outcomes...

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California Department of Social Services SNAP Job Training and Employment Services

The California Department of Social Services (CDSS) operates a workforce development program for CalFresh recipients called SNAP Employment and Training (E&T). In California, counties run their own E&T programs, with funding provided by the state and federal governments. GPL helped expand and improve E&T programming in three ways. First, GPL helped the state explore new ways to use federal matching funds that can create a perpetual, sustainable funding stream with a one-time investment of state dollars. Second, GPL facilitated a data match of county E&T...

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Illinois Vocational Progams for Corrections Performance Improvement

Improving employment outcomes for individuals exiting incarceration by reforming in-facility vocational programming

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Arizona Child Welfare Performance Improvement

Developing a performance-based contracting strategy for delivery of critical services to ensure children are placed in the most appropriate setting and are provided the most effective services

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Boston, MA Asphalt Resurfacing

The Boston Public Works Department’s  contracts for road resurfacing were overly focused on achieving mileage targets to the detriment of other key goals, such as maintaining steady work flows and minimizing inconvenience to constituents. With pro-bono technical assistance from the GPL, the city incorporated results-driven contracting strategies to reorient the roadway resurfacing contracts around a holistic set of goals, provide vendors with incentives to meet these goals, and increase the flow of performance data enabling the Department to course correct issues in real-time. The...

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Boston, MA Capital Project IT System

The City of Boston spends over $120 million on construction projects every year but lacked the infrastructure to systematically share project information and effectively coordinate project management across departments. As a result, multi-departmental projects were falling behind schedule and running over budget. With pro-bono technical assistance from the GPL, the city launched a problem-based procurement for a cross-department capital project management IT system. The procurement aimed to standardize project management processes, increase the flow of data,...

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