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New York City Child Welfare

 

The Government Performance Lab (GPL) provided pro-bono technical assistance to help New York City’s Administration for Children’s Services better identify caregivers with substance use concerns in child welfare investigations and match them with appropriate support, in an effort to reduce the number of incidences of child abuse and neglect and improve caregiver health.

Conway Daily Sun: State Expands Residential Behavioral Health Treatment for Children

July 28, 2021

The Conway Daily Sun wrote a piece highlighting New Hampshire's expansion of residential behavioral health treatment for children. Governor Sununu remarked that the expansion "represents another step in our work to rebuild New Hampshire’s mental health system, and to ensure Granite Staters, especially children and youth, have access to appropriate behavioral health services within our State”. Read the ...

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Driving government performance: Strengthening alternative emergency response through Executive Education

By Analisa Sorrells and Gabi Remz

In November, 47 representatives from 16 jurisdictions across the country gathered at the Harvard Kennedy School (HKS) for the inaugural HKS Government Performance Lab (GPL) and HKS Executive Education program “Driving Government Performance: Alternative Emergency Response.” Leaders from police and fire departments, 911 call centers, social service providers, and other agencies participated in five days of management and leadership training to advance their work on alternative emergency response.

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Harvard Kennedy School Government Performance Lab Expands Pretrial Initiative to Five Jurisdictions

October 3, 2023

Jurisdictions to Receive Applied Research Support and Technical Assistance to Improve Outcomes and Make Supervision Less Restrictive for People Awaiting Trial 

CAMBRIDGE, Mass. – The Harvard Kennedy School Government Performance Lab (GPL) today announced five jurisdictions which will receive applied research support and technical assistance from its Pretrial Initiative. The Initiative is designed to support state and local jurisdictions seeking to improve outcomes for those awaiting trial while making pretrial supervision less restrictive....

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Harvard Kennedy School Government Performance Lab Announces 2023–2024 Alternative 911 Emergency Response Implementation Cohort

August 22, 2023

Largest-Ever Cohort Set to Receive Applied Research Support and Technical Assistance to Advance Unarmed Alternative Emergency Responses
 

CAMBRIDGE, Mass. – The Harvard Kennedy School Government Performance Lab (GPL) today announced 14 members will participate in its 202324 Alternative 911 Emergency Response Implementation Cohort, an initiative...

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Little Rock, AR Vendor Report Cards

 

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Little Rock adopt results-driven contracting strategies across its entire procurement portfolio, improving consistency, vendor management, and data usage throughout the City.

Little Rock aimed to reform its entire procurement portfolio and to improve the city’s procurement process. With pro-bono technical assistance from the GPL, a new outcomes-focused procurement template was designed based on in-depth interviews, and...

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Boston, MA Procurement for Bike Share Operator

Boston faced a number of challenges with its bike share system – some stations frequently had no available bikes while others were completely full, total ridership was lower than expected, and access was limited in low-income and minority communities. To address these challenges, the GPL provided pro bono technical assistance to help the city reshape the bike share system through the procurement of a new system operator. The procurement implemented performance metrics that better...

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Boston, MA Asphalt Resurfacing

The Boston Public Works Department’s  contracts for road resurfacing were overly focused on achieving mileage targets to the detriment of other key goals, such as maintaining steady work flows and minimizing inconvenience to constituents. With pro-bono technical assistance from the GPL, the city incorporated results-driven contracting strategies to reorient the roadway resurfacing contracts around a holistic set of goals, provide vendors with incentives to meet these goals, and increase the flow of performance data enabling the Department to course correct issues in real-time. The...

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Louisville, KY Strategic Procurement System

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Louisville design and pilot a strategic procurement system to improve the outcomes of the City’s contracted dollars.

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Rhode Island TANF Work Supports

Improving workforce participation and employment outcomes for TANF employment programs through more integrated service array and active contract management

Rhode Island Workforce Development

To address a skills gap among the workforce, the State of Rhode Island rolled out a $14 million workforce development program called Real Jobs Rhode Island to help ensure that demand for talented workers was met across growing industries. The GPL helped Rhode Island's Department of Labor and Training develop a rigorous strategy for data collection and performance management of its new job programs, streamline intake procedures by eliminating burdensome application processes, and pilot collaborative, high-frequency meetings with program...

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Saint Paul, MN Street Construction

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Saint Paul expand the pool of vendors that bid on street reconstruction contracts and improve vendor management during construction.

The City of Saint Paul faced several key challenges with their street reconstruction contracts. Vendor competition was low, and projects ran past agreed-upon budgets and timelines. With pro bono technical assistance from the GPL, the city conducted a vendor survey and implemented pre-bid meetings to...

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Connecticut Department of Children and Families Enhanced Service Coordination

Creating performance metrics, developing short- and long-term strategies for service allocation, and aligning the service array around the core needs of children and families served by the state

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Denver Permanent Supportive Housing Pay for Success

Denver sought to provide individuals experiencing homelessness with permanent alternatives to costly emergency services such as hospitals and shelters. As part of the Permanent Supportive Housing Pay for Success initiative, the GPL helped Denver identify the most costly chronically homeless individuals who were also involved with the criminal justice system as candidates for supportive housing. With its project partners, the City is building 160 new units and using 90 existing units to house these individuals and testing the results with a five-year randomized control trial....

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Bottlenecks, Backlogs, and Breakdowns: Using Data to Identify Gaps in Service Referrals

Social service systems succeed by pairing the right people with the right services. Yet too often individuals who could benefit from a social service receive a referral but never connect with the service.

Our publicationBottlenecks, Backlogs, and Breakdowns: Using Data to Identify Gaps in Service Referrals, elevates three key questions that program staff can ask of their data to improve their processes...

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Connecticut Family Stability Pay for Success

In 2013, over 50 percent of the 36,000 cases investigated by Connecticut’s Department of Children and Families (DCF) had an indication of parental substance use. DCF hoped to support these recovering parents by matching them to recovery and support services while limiting removals of their children, so the agency worked with the GPL to launch the Family Stability Pay for Success project. This project identified a crucial gap in services for families with children aged 3-6 and expanded these services to support 500 additional families in need. The GPL also worked with DCF to...

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Denver Permanent Supportive Housing Pay for Success

Denver sought to provide individuals experiencing homelessness with permanent alternatives to costly emergency services such as hospitals and shelters. As part of the Permanent Supportive Housing Pay for Success initiative, the GPL helped Denver identify the most costly chronically homeless individuals who were also involved with the criminal justice system as candidates for supportive housing. With its project partners, the City is building 160 new units and using 90 existing units to house these individuals and testing the results with a five-year randomized control trial....

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Michigan Strong Beginnings Pay for Success

Michigan sought to expand prenatal and postpartum support in order to reduce the likelihood of negative health outcomes for new mothers and their children. With pro bono technical assistance from the GPL, Kent County is expanding comprehensive nurse home visiting services to every Medicaid-eligible, first-time mother to provide prenatal care, breastfeeding support, parenting and life skills-building, and additional services as needed. Assessed by a rigorous evaluation, the program is helping to reduce preterm births and rapid repeat pregnancies for new moms.  

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California Department of Social Services SNAP Job Training and Employment Services

The California Department of Social Services (CDSS) operates a workforce development program for CalFresh recipients called SNAP Employment and Training (E&T). In California, counties run their own E&T programs, with funding provided by the state and federal governments. GPL helped expand and improve E&T programming in three ways. First, GPL helped the state explore new ways to use federal matching funds that can create a perpetual, sustainable funding stream with a one-time investment of state dollars. Second, GPL facilitated a data match of county E&T...

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Rhode Island Workforce Development

To address a skills gap among the workforce, the State of Rhode Island rolled out a $14 million workforce development program called Real Jobs Rhode Island to help ensure that demand for talented workers was met across growing industries. The GPL helped Rhode Island's Department of Labor and Training develop a rigorous strategy for data collection and performance management of its new job programs, streamline intake procedures by eliminating burdensome application processes, and pilot collaborative, high-frequency meetings with program...

Read more about Rhode Island Workforce Development

Connecticut Department of Children and Families Enhanced Service Coordination

Creating performance metrics, developing short- and long-term strategies for service allocation, and aligning the service array around the core needs of children and families served by the state

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Little Rock, AR Vendor Report Cards

 

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Little Rock adopt results-driven contracting strategies across its entire procurement portfolio, improving consistency, vendor management, and data usage throughout the City.

Little Rock aimed to reform its entire procurement portfolio and to improve the city’s procurement process. With pro-bono technical assistance from the GPL, a new outcomes-focused procurement template was designed based on in-depth interviews, and...

Read more about Little Rock, AR Vendor Report Cards

Boston, MA Asphalt Resurfacing

The Boston Public Works Department’s  contracts for road resurfacing were overly focused on achieving mileage targets to the detriment of other key goals, such as maintaining steady work flows and minimizing inconvenience to constituents. With pro-bono technical assistance from the GPL, the city incorporated results-driven contracting strategies to reorient the roadway resurfacing contracts around a holistic set of goals, provide vendors with incentives to meet these goals, and increase the flow of performance data enabling the Department to course correct issues in real-time. The...

Read more about Boston, MA Asphalt Resurfacing

Boston, MA Vendor Diversity

As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Boston improve its vendor diversity by contracting with more Minority- and Women-owned Business Enterprises (MWBEs).

Boston aimed to increase the racial and gender diversity of its vendors. The city established concrete vendor diversity goals and, with pro-bono technical assistance from the GPL, created a performance tracking system to monitor progress, streamline procurement practices to improve accessibility and transparency, and...

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Highlights

2021 Texas Partners in Prevention Conference: Partnering with Criminal Justice to Connect Families to Prevention

January 11, 2022

Hosted by the Texas Department of Family and Protective Services, the Partners in Prevention conference is the largest annual gathering of prevention and early intervention professionals in Texas. The conference attracts parent educators, youth service providers, civic leaders, policy advocates, researchers, Prevention and Early Intervention grantees, and others with a professional interest in child and family well-being, youth development, and juvenile justice.

As part of the 2021 Partners in Prevention Conference, GPL fellow...

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Long Beach Asks Vendors to Share Feedback in Survey

October 15, 2021
The City of Long Beach is asking past, current and prospective vendors to participate in a Vendor Engagement Survey to help guide procurement improvements. The survey is one result of a comprehensive evaluation and remaking of the City's procurement systems and processes, conducted in collaboration with the Harvard Kennedy School Government Performance Lab (GPL). The goal is to make procurement more efficient, consistent and forward-looking, so that all vendors are better positioned to... Read more about Long Beach Asks Vendors to Share Feedback in Survey

HKS Is Providing a Blueprint For How to Improve Policing at Home and Nationwide

September 30, 2021
On September 30, 2021, the Harvard Crimson Editorial Board published an article highlighting the Government Performance Lab's work to support jrusidictions in implementing alternative approaches to 911 emergency response. According to the Editorial Board: "We are thrilled to see Harvard affiliates leveraging their resources and influence to pursue meaningful change at the local level. As prone to aspiring towards leadership as us Harvard students are, the Government Performance Lab’s ethos of creating change through assisting local actors is a great reminder that sometimes, the best thing we... Read more about HKS Is Providing a Blueprint For How to Improve Policing at Home and Nationwide