Surveying Your Vendor Community to Assess Satisfaction and Identify Pain Points

When vendors have positive experiences, government delivers better results.

To deliver critical services for residents, government agencies frequently contract with external vendors. When the procurement process is efficient, inviting, and inclusive, more organizations and firms will want to work with your government, resulting in greater competition. Having more proposers can then position the government to negotiate the best solution at the optimal price. Furthermore, positive relationships between vendors and governments during a contract can lead to more collaboration and problem-solving while services are being delivered, which drives better outcomes for residents.

In this how-to guide, you will:

• Understand how hearing from current and prospective vendors can provide valuable feedback on your procurement process.
• Learn how to design and implement a survey to understand challenges that businesses — especially those that are small, local, and minority-owned face —when interacting with your government.
• Read about concrete examples and promising practices in vendor survey implementation across governments.

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