The Challenge
Departments in the City of Minneapolis employ temporary staffing agencies to fill transient roles, maintain critical operations and services, and deliver against the City’s strategic goals. Departments could quickly access the services of staffing agencies with which they worked previously but were often unaware of other agencies that were working with different departments, their comparative pricing, and the outcomes they were producing. As a result, the City had an incomplete view of spending on temporary staffing contracts and no common framework for assessing the performance of these contracts.
The Innovation
To improve the cost-effectiveness of temporary staffing services, the GPL and Minneapolis identified the goals of temporary staffing services, established a common framework to track the performance of staffing agencies, and consolidated and centralized contracts through a results-driven Master Request for Proposals.
The ResultS
Minneapolis selected seven highly qualified firms from the 19 RFP respondents. The city will extend the contracts of the most cost-effective firms based on a review of performance data collected under the contract. The new contracts have the potential to reduce costs by up to 20% while improving the outcomes of temporary staffing services.
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