As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help New Haven set up a performance management system for Youth Stat, the City’s youth services program. This system will be used to flag challenges and course correct based on opportunities for improvement.
The GPL collaborated with staff from Youth Stat, the Board of Education, and affiliated service providers to develop performance management tools to enable them to flag and troubleshoot operational challenges in real time to improve outcomes for high-risk youth. As part of this process, the GPL and New Haven:
- Produced process and outcome metrics for two Youth Stat service providers, Project Youth Court and VETTS veteran mentoring.
- Developed the “Active Contract Management” quantitative performance management tool and piloted it for Project Youth Court.
- Designed and piloted the qualitative performance management tool, named “Stories.”
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