We work with governments and Continuums of Care to equip homeless response staff with more skills and tools to effectively manage programs and improve resident outcomes.
Overview
Building an effective homeless response system requires a data-driven and outcomes-oriented culture alongside management that can monitor performance and make decisions that improve service delivery.
The GPL trains jurisdictions to equip a broad set of homeless response stakeholders, including people with lived experience, with the tools and skills they need to increase their impact.
We provide coaching and training in data-driven performance management tailored to the specific needs of the homelessness workforce. The goal is to help staff effectively manage programs and equitably improve resident outcomes. When governments invest in building staff skills, homeless response workers have said they feel more appreciated and better equipped to do their jobs, which may contribute to a more skilled and stable workforce.
Through the GPL’s coaching and training programs, staff learn to:
Identify gaps in services and target interventions for clients.
Monitor program effectiveness and adopt continuous quality improvement practices.
Communicate using data with diverse stakeholders.
Collaboratively use evidence to inform changes to policies and systems to improve performance.
Coming out of the training, we made some immediate changes. We have become more intentional in defining key performance indicators, we’re using more data visualizations to share information. And overall, we’re reinvigorated when it comes to a data-centric mindset.Eileen O'Donnell
Executive Director of Coming Home of Middlesex County, Inc.
Learn about the GPL’s Approach to Data-Driven Performance Management
The GPL’s data-driven performance management resources aim to help governments improve how they work with providers to deliver critical social services and manage internal operations.
Learn More about Data-Driven Performance Management
Coming out of the training, we made some immediate changes. We have become more intentional in defining key performance indicators, we’re using more data visualizations to share information. And overall, we’re reinvigorated when it comes to a data-centric mindset.Eileen O'Donnell
