Strengthening Alternative 911 Emergency Response
Measuring What Matters: Choosing the Right Metrics to Tell the Story of Alternative Response
Virtual Event
1:30 pm – 2:30 pm EDT
How is our alternative response program performing? What actually happens when our teams arrive on scene?
Across the country, city councils, mayors, and residents are asking alternative response program managers questions like these. They want to understand how alternative response teams perform within the emergency response system, serve as first responders, and engage with residents.
However, the metrics program managers need to answer these questions are often difficult to select and calculate because the data they rely on are spread across multiple systems or not captured at all.
Join the Government Performance Lab’s Alternative 911 Emergency Response Initiative on Thursday, October 8, at 1:30 p.m. ET/10:30 a.m. PT for the first learning session in our two-part series. This series is designed to help program managers identify the metrics they need to answer questions from local leaders and residents and tell a complete, accurate story of alternative response.
Using our Guide for Calculating Essential Metrics, participants will learn:
- What alternative response programs should measure and why these metrics matter; and
- How jurisdictions choose specific metrics to tell the story of their work, improve programs, and guide decisions.
Moderator: Marianna Yamamoto
Marianna is a Project Leader at the GPL, where she works on diversions and alternatives to the criminal justice system as part of the Alternative 911 Emergency Response Initiative. As a Fellow at the GPL, she supported Allegheny County, Alameda County, Madison, Dane County, and the San Gabriel Valley in planning, launching, and scaling their own alternative response programs.
Guest Speaker: Ebony Morgan
Ebony Morgan is a crisis response leader and registered nurse. For the past six years, her career has focused on mobile crisis intervention, behavioral health, and innovative approaches to community safety. She has been featured by national news outlets, provided testimony before the United States Senate, and received recognition for her leadership in advancing alternative crisis response models.
She began her crisis response career with CAHOOTS in Eugene, Oregon, advancing from crisis counselor to Program Director in 2020. She later relocated to Los Angeles to help launch the Unarmed Model of Crisis Response (UMCR), serving for three years as Program Director overseeing both dispatch and field response operations. She now serves the City of Portland as Program Manager for Portland Street Response, continuing her work to strengthen community-centered, non-enforcement crisis response programs.
