Chicago, IL Workforce Services Performance Improvement

The Chicago Department of Family and Support Services’ workforce programs are designed to improve employment outcomes for high-need populations, but less than 40% of program participants have historically been priority populations, and the average 30-day job retention rate was only 54% across all programs in 2017. To help improve targeting and outcomes for these programs, the GPL assisted the city's Workforce Division by:

  1. Analyzing historical program data that had always been collected but never used to assess performance,

  2. Executing results-driven procurements for the Division's three largest employment programs worth $5M total per year, and

  3. Developing new performance payments to align vendor incentives with the Division's goals of improving employment for priority populations and improving the Division's understanding of longer-term outcomes.

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