Chicago, IL Homelessness Services Performance Improvement

Chicago’s Department of Family and Support Services (DFSS) has been working to improve performance outcomes achieved by the shelter system, including addressing low exit rates into permanent housing, long lengths of homelessness, and a rising unsheltered population. To assist these efforts, the GPL:

  1. Assessed the current shelter system through site visits and analysis of historical performance data, and

  2. Executed $19 million in results-driven RFPs for the Department's shelter portfolio to reflect an updated understanding of the system's spectrum of services and emphasizing program goals,

  3. Is working to implement active contract management for all shelter providers with the goals of adjusting service offerings to better meet the needs of individuals experiencing homelessness and to reduce lengths of stay before transitions to permanent housing.

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