As governments work to evaluate and strengthen service provision for people in their communities, one of the most important tools they can leverage is data. Looking at the right data in real time can help governments assess if their services are working and identify potential changes that may be needed to improve results. By testing and monitoring the impact of these changes on target outcomes, agencies can improve operations and service delivery over time.
The GPL’s data-driven performance management tools aim to help governments improve how they work with providers to deliver critical social services and manage internal operations. Importantly, data-driven performance management is not just an approach to collecting and analyzing data. By reviewing priority performance metrics with key stakeholders at a high frequency, governments and their partners can use insights from data to collaboratively improve target outcomes over time.
Three core components make up this iterative process, shown in the graphic below. They are:
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Data: Identifying key data to understand performance.
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Insight: Uncovering what is and is not working.
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Action: Taking action and making changes to improve outcomes.
Read more about how to implement data-driven performance management in this blog post: Five Elements to Include in Every Performance Dashboard.