Measuring What Matters: Choosing the Right Metrics to Tell the Story of Alternative Response

How is our alternative response program performing? What actually happens when our teams arrive on scene?

Across the country, city councils, mayors, and residents are asking alternative response program managers questions like these. They want to understand how alternative response teams perform within the emergency response system, serve as first responders, and engage with residents.

However, the metrics program managers need to answer these questions are often difficult to select and calculate because the data they rely on are spread across multiple systems or not captured at all.

Join the Government Performance Lab’s Alternative 911 Emergency Response Initiative on Thursday, October 8, at 1:30 p.m. ET/10:30 a.m. PT for the first learning session in our two-part series. This series is designed to help program managers identify the metrics they need to answer questions from local leaders and residents and tell a complete, accurate story of alternative response.

Using our Guide for Calculating Essential Metrics, participants will learn:

• What alternative response programs should measure and why these metrics matter; and

• How jurisdictions choose specific metrics to tell the story of their work, improve programs, and guide decisions.

Register Here