Learning Session: Strengthening Family-Focused Community Resource Hubs Through Innovative Contract Management Tools

Communities across the country are reimagining how to better support families before crises emerge, and many are expanding investments in community-based, prevention-oriented supports such as Family Resource Centers.

On Thursday, December 9, 2021, the Government Performance Lab (GPL) led a discussion with practitioners exploring how real-time, data-driven, collaborative relationships with providers can improve outcomes at these family-focused community resource hubs.

Featured Speakers:

• Octavia Shaw, Families First Program Manager, DC Child and Family Services Agency
• Theresa Zighera, Interim Executive Director, First 5 San Francisco
• Shelli Rawlings-Fein, Family Support Program Officer, First 5 San Francisco

Over the course of the conversation, participants elevated three key takeaways: 

1. Family Resource Centers can support child and family well-being by providing easily accessible, preventative services that are tailored to a family’s needs
2.  Tracking real-time data can improve the performance of services offered at Family Resource Centers and lead to better family outcomes
3. Data-driven changes that lead to concrete ‘wins’ for families can help build provider buy-in for consistent, high-quality data collection

Read the Publication