Learning Session: Implementing Alternative 911 Emergency Response Systems

As part of the Government Performance Lab’s 10th Anniversary Learning Series, this recap summarizes insights from local government leaders on how to translate ambitious visions for alternative 911 emergency systems into concrete, practical action. Featured speakers included Rachael Eisenberg, Office of Criminal Justice Director, City of Philadelphia, PA; Ginger Spencer, Deputy City Manager, City of Phoenix, AZ; and Katie Balderas, Equity Officer, City of Long Beach, CA. The excerpts highlighted below have been edited for clarity and brevity. Listen to the full conversation here.

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