Improving Outcomes of the City’s Highest-Priority Contracts in Glendale, Arizona

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Worker mowing tall grass with electric or petrol lawn trimmer in city park or backyard. Gardening care tools and equipment. Process of lawn trimming with hand mower.

The Challenge

With each major new procurement, Glendale was missing opportunities to deliver better results for the community. The city of Glendale wanted to leverage its contracted services to provide an improved experience for residents, i.e. cleaner buildings and libraries, smoother roads, and better-landscaped public spaces.

The Project

With help from the GPL, the city of Glendale developed a new strategic procurement system to elevate and improve high-priority procurements each year, improve departmental collaboration, and take a more results-focused lens across all of the city’s contracting efforts.

The Innovation

The city has seen promising results from the first year of the new procurement system, which has contributed to their decision to continue using the model for future procurements. Glendale residents are set up to experience consistently better outcomes from the city’s contracts, and the role of procurement has been elevated across the city, as department staff are enthusiastically using procurement as a tool to achieve strategic goals.

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It helps to get you thinking about developing a more robust scope of work instead of just repeating boilerplate ideas from a previous RFP. Glendale Contract Analyst

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