As part of Bloomberg Philanthropies’ What Works Cities initiative, the GPL provided pro bono technical assistance to help Naperville adopt results-driven contracting strategies for its IT support services contracts, to increase vendor competition, improve service quality, and enhance Naperville’s IT capabilities.
The Problem: Each year, Naperville contracts for a variety of IT support services to augment staff, support special projects, and maintain the City’s IT systems. Over time, the number and quality of vendors applying for these contracts decreased and the City’s IT Department felt that current vendors were not performing at a high level or advancing Naperville’s IT knowledge and practices. The City believed that reforming the solicitation and contracting structure could help it establish a new set of partnerships for IT support services that focused on performance and effective knowledge sharing.
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